This article explains how to reconcile your givestar settlement against the fundraising reports in your givestar enterprise dashboard.
To reconcile your monthly settlement, log into your givestar enterprise dashboard, and using the navigation bar on the left hand side of the screen, enter the report menu.
Choose the payments report, and using the filters at the top of the page please set the dates to match those shown on your statement. Once the filters have been set correctly please export the report. When the report is opened, the statement will need to be reconciled against the sum of the ‘Net donation’ column. Please note that there will be a £0.29 variance, as our settlement fee is not shown on the payment report.
If you have any queries about your reconciliation please contact our customer support team and we will investigate for you.